Summary

A product-minded technical leader with over 20 years of strategic and personnel management, leveraging experience in software engineering, programming, analysis, and web development. Proven track record in transforming team morale and productivity to exceed leadership goals.

I’ve managed technical teams for over 20 years; I was a software engineer/web developer for 10 years before that.

As a manager, my goals are to establish process if there is none, and to ensure that each engineer is fulfilled and has a career path to pursue that aligns with the company’s objectives.

As a technical leader, my goal is to collaborate with Product/Marketing, Design/UX, and Executive teams to inform what we do so that we, as a team, are doing the right work for what the organization needs, and ultimately to the benefit of the end user.

I value transparency, integrity, and facts and strive to be an empathetic, forward-thinking, and challenging leader. Engineers are not batteries in a machine, and I am not their overlord; we complement each other. This mutual respect is why my teams thrive.

Experience

  1. Mozilla Corporation

    July 2021 to Present

    • Senior Engineering Manager, Sync and Discovery
    • March 2025 to Present

    • Directly led the Sync and Account Client Integrations team, enabling the cross-device experiment for account-connected products through shared Rust components; indirectly led the Content Discovery team, responsible for personalized and privacy-preserving recommendations. Managed five engineers and one manager.

      • Established best practices for work tracking and reporting to senior leadership.
      • Managed the introduction of remote tab closure in Firefox.
      • Coordinated architectural changes affecting desktop, Android, and iOS, including evolutions to the Rust shared component architecture.
      • Created the canonical support page for Firefox Sync.
      • Evolved company approach from a dedicated sync team to a cross-platform feature integration team, allowing for more robust feature delivery and clearer ownership.
    • Engineering Manager, Sync Ecosystem
    • December 2022 to March 2025

    • Managed the team that is responsible for the client, servers, and shared Rust component middleware that securely transfers data to and from Mozilla clients via Sync, Push, Accounts-related actions.

      • Managed the migration of the Mozilla Web Push Service from tightly-coupled AWS to loosely-coupled GCP, with zero downtime.
      • Created visualization and tracking of cost breakdowns for Sync and Push services that allowed team to identify issues and find opportunities for optimization.
      • Overhauled internal documentation for all Sync- and Push-related systems, consolidating runbooks and improving engineer onboarding; wrote the canonical page for explaining Sync on support.mozilla.org.
      • Led the engineering team to introduce remote tab closure, the first new feature in Sync in several years.
      • Drove product initiatives in the absence of a dedicated Product Manager; added callouts to other Mozilla products in the account panel in the Firefox toolbar, increasing user awareness and engagement.
      • Restored the Push service’s stale release process to a rapid release model.
    • Engineering Manager, Contextual Services
    • July 2021 to November 2022

    • Managed five engineers who developed services that provide users with privacy-preserving contextual content discovery options in Firefox. These services powered Firefox Suggest and Sponsored Tiles.

      • Launched the Merino service (Rust-based) (subsequently re-written in Python), Mozilla’s first content recommendation service.
      • Partnered with SRE to establish and maintain SLA with upstream ad partners powering the sponsored tiles service (Contile).
      • Coordinated an internal program for managers to share their management knowledge and expertise across functional silos, providing shared understanding of the practice in the absence of company training.

  2. Devoted Health

    November 2020 to July 2021

    • Senior Full-Stack Engineer
    • November 2020 to July 2021

    • Supported and extended Devoted’s internal web-based application as part of a cross-functional product organization (using Go gRPCs, React, Typescript, Snowflake, and more). My focus was on improving utilization management as part of the Clinical Operations engineering team.

  3. Mozilla Corporation

    March 2014 to January 2020

    • Senior Engineering Manager, Privacy & Security
    • June 2019 to January 2020

    • Led a Privacy & Security division focused on end-user control of passwords and personal data. Managed ten engineers (four directly, six matrixed) on three disparate efforts (Lockwise iOS and Android apps, Firefox desktop browser password manager, Firefox Monitor web service/site) across two countries and six time zones.

      • Guided successful feature launches supporting Mozilla’s “Skyline” release and assisted with roadmap planning for future features and releases.
      • Transformed team morale and productivity: achieved regular release cadences for all teams in under six months.
      • Streamlined meeting schedules; established consistency and strategic alignment within teams; integrated planning/coordination with Product, Design/UX, QA, and Program Management across all team efforts.
      • Balanced resourcing conflicts to ensure updates to key Privacy & Security efforts outside of our team (Multi-Account Containers, Facebook Container, and the Firefox VPN website).
      • Served on Incident Commander task force to standardize incident response protocols for the larger Engineering organization; designed Jira-based tracking process with Program Management.
    • Senior Engineering Manager, Add-ons
    • February 2018 to June 2019

    • Directly led the Web Extensions/API team; indirectly led the addons.mozilla.org (AMO) team. Managed six engineers and one manager across seven countries and eight time zones.

      • Partnered with Product leadership to develop and deliver proposals for revamping the Add-ons organization structure and operation to maximize user safety and reduce internal expenditure.
      • Focused team on user-facing improvements to Firefox: re-factored the about:addons UI, replacing proprietary XBL/XUL with HTML; completed API implementations, bringing web extensions to parity with Chrome; introduced a feature enabling the browser’s first run to allow a user to complete the installation of an extension that began on AMO in a non-Firefox browser.
      • Consolidated the entire engineering team’s work planning into one system for increased organizational visibility.
      • Served as initial Incident Commander during global incident (Firefox’s “Armagadd-on”).
    • Engineering Manager, Firefox Core Engineering
    • April 2016 to January 2018

    • Managed a team of seven engineers focused on diverse core functionality of Firefox (installer and updater, crash reporting, policy management, telemetry) across four countries and four time zones.

      • Guided creation of Pingsender application shipped with Firefox to increase speed and percentage of crash report receipts.
      • Assisted with Flash plugin end-of-life plan, multi-process support rollout, and update effectiveness analysis.
    • Web Engineering Manager, Marketplace
    • March 2014 to March 2016

    • Managed a team of six developers who built and maintained the Firefox OS Marketplace. The team’s location spanned two countries and four time zones.

      • Coordinated workstreams with Product and Program teams. Maintained publicly-available information sources (meeting notes, video recordings, and roadmaps).
      • Fostered consistent project organization and estimation practices. Participated in weekly code deployments.

  4. Threespot

    August 2002 to March 2014

    • Director of Technology / Technology Department Manager
    • March 2008 to March 2014

    • Managed Technology department involving up to fifteen technologists (software engineers, QA specialists, and Business Analysts). Advised senior staff and executives on: process/resource management, estimates, proposals/RFP responses, client pitches. Oversaw custom client project system/software architecture and application development. Served as de facto CIO/CTO, by recommendation. Led IT orientation for all staff.

      • Promoted regular cross-departmental skills integration and knowledge sharing.
      • Formalized tools and practices to modernize methodologies and improve offerings to be reusable and sustainable.
      • Performed IT administration and desktop support as necessary: extended infrastructure virtualization; guided network upgrades, file and database server maintenance; managed hardware and software purchasing/licensing.
    • Senior Developer / Technical Lead
    • August 2002 to February 2008

    • Served in diverse roles as needed: software developer, solution architect, business analyst, and client-facing technical lead. Developed and maintained custom web applications/sites (using ASP, ColdFusion, Perl, PHP, Python, HTML/CSS/JavaScript). Designed and managed integration of custom code and enterprise systems.

      • Introduced semantic markup, standards-based development, process definition, and documentation standards.
      • Implemented firewalls, re-organized network shares, and performed server system administration.
      • Select client work: designed algorithms, data transfers, and system migrations (Brookings Institution); diagnosed performance issues and re-engineered solutions (Peace Corps); technical lead and point of contact (Venture Philanthropy Partners, Washington Speakers Bureau, U.S. House of Representatives).

  5. Independent contractor

    November 2000 to June 2002

    • E-commerce / Intranet Database Developer
    • January 2002 to June 2002
    • Information Systems Consultant
    • November 2000 to October 2001

  6. The Advisory Board Company

    July 1998 to November 2000

    • Information Systems Senior Analyst & Developer
    • June 1999 to November 2000
    • Information Systems Analyst & Developer
    • July 1998 to June 1999

  7. Harris Corporation

    June 1997 to July 1998

    • Software Engineer
    • June 1997 to July 1998

Education

Other